Terms of service
Your order
The following terms of purchase and delivery apply to all purchases and deliveries from Davida.se (Company reg. no.: 556278-9056).
During major sales campaigns, we kindly ask for your understanding that delivery times may be slightly delayed. Order volumes are high and we are working as fast as we can.
Shipping & delivery
When you shop with Davida, a received and approved order is processed within one business day. If an item is out of stock, you will be notified by email. Normal delivery time is 1–2 business days. Delivery may take longer during peak season.
Delivery is made to your nearest DHL service point.
A shipping fee of SEK 49 applies to purchases under SEK 2,000. Purchases over SEK 2,000 are delivered free of charge within Sweden.
You will be notified by email, text message or letter when your parcel is ready for collection. Please note: you must always show valid ID when collecting a parcel.
International delivery and shipping
Delivery time outside Sweden may vary between 2–4 business days.
For purchases shipped to countries outside the EU, VAT and customs duties will apply.
Damage in transit
If you notice visible damage to the parcel when you collect it, it helps us if you report it directly to the service point. You can also contact our customer service for help. You can reach us at service@davida.se.
Returns & exchanges
14-day right of withdrawal
You have a 14-day right of withdrawal and exchange from the day you receive your item. When exercising your right of withdrawal, the item must be returned in substantially unchanged condition. You are of course welcome to try on your item to see that it suits you, but the item must be returned in its original packaging with all labels attached. We ask that you avoid wearing perfume when trying on the garments. Garments that carry a scent will not be accepted for return. Once we have received the item back and confirmed that it is not damaged, we will refund the amount you paid.
Returns and exchanges
To start a return or cancel your purchase, use the Cancel or Return your Order form on our website and follow the instructions.
Fill in your return form and state the reason for returning your item. Send the item back to us together with the return form.
Attach the enclosed return shipping label to your parcel and drop it off at your nearest DHL service point.
It is of course no problem to exchange your item for another garment, size or colour. If you would like to exchange for a different product, please return the item and then place a new order for the product you want.
Return shipping is prepaid by Davida, but a return fee for shipping and handling will be deducted from your refund.
The fee is 49 SEK / 10 EUR / 79 DKK.
Faulty items
Contact our customer service by emailing service@davida.se as soon as you discover a defect in your item, and we will help you with your claim. We will of course cover return shipping for incorrect deliveries and faulty items when you use our return shipping label. If you do not have a return shipping label, ask our customer service to send you a new one. For help with your claim: contact us!
Refunds
When we process your return, we will issue a credit on your order. You will receive an email confirmation once we have received your return. Refunds for received and approved returns are made within 30 days.
If you paid by debit or credit card, we will refund the money to your account. The refund will appear on your bank statement within a few days of us issuing it.
Invoice
If you paid by invoice, your invoice will be updated as soon as we have processed and approved your return.
Missing a refund? Contact service@davida.se
Payment methods
Choose from the following payment methods via Klarna Checkout:
Credit card (VISA / Mastercard / AMEX)
"Pay now." – Klarna direct payment by credit card or secure online bank transfer
"Get it now. Pay later." – invoice via Klarna
"Split it." – instalment payments via Klarna
Card payment
Paying by card on Davidacashmere.com is safe. Your card is only charged once your order has been shipped. This payment method carries no extra costs. Davida uses encrypted data transfer, and payment and personal details are handled through secure web pages. In the event of a return, your card is automatically credited with the corresponding amount.
Klarna Pay now.
With Pay now, you pay immediately. The money is charged 1–2 days after your order has been processed.
Klarna Get it now. Pay later.
With Klarna Get it now. Pay later., you can pay within 30 days, at the end of the month or in a couple of months. If you choose the 30-day option, your payment must be received within 30 days to avoid a late fee. The payment period starts when the order is shipped. If you choose to pay at the end of next month, an additional fee is added to your Klarna invoice. This payment method is available in the following markets:
United Kingdom, Germany, Sweden, Denmark, Finland, Austria, Switzerland and the Netherlands.
Klarna Split it.
With Klarna Split it., you can split your payment into monthly instalments. After confirming your order, you will be redirected to Klarna, where you choose your preferred monthly amount. This payment method is available in the following markets: Austria, Germany, Sweden, Denmark and Finland.
You can find Klarna's terms and conditions here.
For information and questions about your Klarna account, contact Klarna customer service.